Policies

Please select a policy from the options below to review our full legal terms, customer guarantees, and store guidelines.

Terms & Conditions

Our core terms governing website use, retail contracts, and bespoke commissions.

Privacy Policy

How we collect, manage, store, and rigorously safeguard your personal information.

Shipping & Delivery

Information regarding nationwide insured shipping, London courier service, and studio collections.

Refund & Returns Policy

Our conditions for ready-made item returns, exclusions, and specification guarantees.

Purchase Options & Cancellation Policy

Payment schedules and cancellation agreements for bespoke and ready-made orders.