Privacy policy
PRIVACY POLICY
Jeweluxe London Ltd (“we”, “us”, “our”) operates this website and online store, including all related content, features, communications, and digital services (the “Services”). Our goal is to offer a secure and transparent shopping experience, while fully respecting your privacy.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, communicate with us, or make a purchase. By accessing our Services, you confirm that you have read and understood this policy.
1. PERSONAL INFORMATION WE COLLECT
Personal information refers to any data that identifies you or can reasonably be linked to you. We collect the following categories of information:
Contact Information
Your name, billing address, shipping address, email address, and phone number.
Payment and Transaction Details
Payment card information processed securely by our payment providers, billing details, order history, and transaction amounts.
Account and Profile Data
Login details if you create an account, stored preferences, previous orders, and saved delivery details.
Device and Technical Information
Your IP address, browser type, device information, operating system, time zone, and data collected through cookies.
Usage Data
Pages you view, items you add to your cart, time spent on the website, actions such as clicks or searches.
Communications
Any messages or inquiries you submit to us by email or through customer support.
We collect information directly from you and automatically through cookies and analytics tools.
2. HOW WE USE YOUR PERSONAL INFORMATION
We use your information for the following purposes:
To process and fulfil your orders, including payments, shipping, and delivery updates.
To provide customer service, manage returns, and answer your inquiries.
To improve and personalise your browsing and shopping experience.
To analyse how users navigate the site and improve website performance.
To maintain security, prevent fraud, and protect our Services.
To comply with legal obligations relating to tax, accounting, and regulation.
To send marketing updates and offers, only if you have consented.
You may withdraw consent for marketing at any time.
3. SHARING YOUR PERSONAL INFORMATION
We share your data only with trusted partners who assist in providing our Services.
E-commerce platform providers such as Shopify or similar systems used to operate our store.
Payment processors that securely handle card payments.
Shipping partners, including Royal Mail, DHL and other couriers.
IT and technical service providers that support hosting, security, and website maintenance.
Analytics partners such as Google Analytics, which help us understand website traffic and performance.
Authorities or legal bodies if required by law or to protect our rights.
We do not sell your personal data.
4. PLATFORM AND HOSTING PROVIDERS
If our Services are hosted by Shopify or a similar platform, these providers may collect and process personal information as part of delivering their services such as store functionality, analytics, and secure payment processing.
You can view Shopify’s privacy policy on their official website.
5. INTERNATIONAL DATA TRANSFERS
Your information may be transferred or stored in countries including the United Kingdom, the European Economic Area, Canada, and the United States.
We use approved safeguards, such as Standard Contractual Clauses, to ensure your information remains protected.
6. YOUR RIGHTS
Depending on your location, you may have the right to:
Access the personal data we hold about you.
Request corrections or updates.
Request deletion of certain information.
Object to or restrict specific types of processing.
Withdraw consent for marketing.
Request a copy of your data in a portable format.
To exercise your rights, contact us at: jeweluxelondon@gmail.com
If you are located in the UK or EEA and are unhappy with how your data is handled, you may file a complaint with your local data protection authority.
7. DATA RETENTION
We keep your information only for as long as necessary to fulfil the purposes described in this policy.
This includes fulfilling orders, maintaining your account, or meeting tax and legal obligations.
When the information is no longer required, we securely delete or anonymise it.
8. COOKIES
We use cookies to improve website functionality, analyse traffic, and personalise your experience.
You can manage or disable cookies in your browser settings, although some features may not work fully without them.
9. CHILDREN’S DATA
Our Services are intended for adults aged 18 and over.
We do not knowingly collect data from children.
If you believe a minor has provided information to us, please contact us so we can remove it.
10. SECURITY
We use a range of administrative, technical, and physical safeguards to protect your personal information.
Although we take strong security measures, no online system is completely secure.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational improvements.
Updates will be posted on this page with the revised “Last updated” date.
12. CONTACT US
If you have any questions about this Privacy Policy or your personal data, you can contact us at:
Jeweluxe London Ltd
132 Lynch Hill Lane
SL2 2QA Slough
United Kingdom
Phone
Ilona: 07901 845747
Email
jeweluxelondon@gmail.com