Refund policy

OUR COMMITMENT

At Jeweluxe London Ltd, we are committed to delivering each jewellery piece with exceptional care, precision, and attention to detail. Every order is handled individually, ensuring that your item is protected throughout its journey and arrives in perfect condition. We are proud to offer reliable domestic shipping and collection options designed to meet the needs of our clients within the United Kingdom.

Shipping & Delivery

UK Orders

For all customers based in the United Kingdom, we dispatch bespoke creations as well as our ready-made pieces using Royal Mail Special Delivery. This fully insured, trackable service is known for its efficiency and reliability. Once your order is shipped, it typically arrives the next working day, ensuring a swift and secure delivery.

We take every precaution when packaging your jewellery, using protective materials that safeguard delicate details and preserve the craftsmanship of each piece during transit.

London Orders & Studio Collection

For clients located in London, we understand the importance of flexibility and speed. That is why we offer the option of a same-day courier delivery, which can be arranged upon request for an additional fee.

If you prefer a more personal experience, you are also welcome to collect your jewellery directly from our studio. Collection appointments can be arranged at a convenient time, allowing you to receive your piece in person and ensuring the highest level of service and confidentiality.

Please remember: All shipments require a signature upon delivery. Kindly ensure someone is available to receive and sign for your parcel, as this helps maintain the security and integrity of your order.

Returns & Refunds

Ready-Made Pieces

For our ready-made pieces (excluding earrings for hygiene reasons), we offer a 14-day return policy from the date your parcel is delivered. To qualify for a refund, items must be in perfect, unworn condition, free from damage, and returned with all original packaging, including jewellery boxes, pouches, certificates, and any protective materials.

Bespoke & Custom Creations

Each handcrafted, bespoke piece from Jeweluxe London Ltd is made to order with great care and precision, tailored entirely to the client’s specifications. Consequently, all bespoke, customized, or altered items are strictly non-refundable and cannot be exchanged due to a change of mind.

Product Non-Conformity & Specifications Guarantee: In the exceptional event that the delivered ring or jewellery piece fails to match the officially approved specifications—specifically regarding diamond carat weight, colour, size, or any other documented design details—the client is entitled to return the item within 14 days of receipt. To qualify for a return under these circumstances, the piece must be completely unworn and accompanied by all original packaging, laboratory certificates, and transaction documentation.

Contact & How to Arrange a Return

If you wish to arrange a return, discuss your order, or request further information, our dedicated team is always here to help. Please contact our customer service before dispatching any items back to us.